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Why Work at RAA?
If you are looking for a fast paced environment, enjoy serving your community, and have a strong desire to help save lives, then this is the place for you. For decades the Richmond Ambulance Authority has built a national and international reputation for being one of the best EMS systems in the world. RAA constantly strives to be on the cutting edge of technological advancements in the field and our providers get experience and training unmatched by most EMS systems. Our staff members have achieved great success both internally and beyond our organization. If you want to put your training and skills to the test, you will get that opportunity daily at RAA. Our high call volume and variety of calls give our Paramedics and EMTs more experience in one year than they may receive in several years at other agencies.
We are looking for highly motivated, ambitious, dynamic self-starters who want to grow personally and professionally. We are patient focused and dedicated to excellent customer service, quality care, and community engagement. We also offer generous benefits and competitive pay. We invite you to explore our website and find out more about us and the benefits of working for a world-class mobile integrated healthcare system.
RAA is committed to the full utilization of all human resources and to a policy of equal employment opportunity. RAA is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, marital status, national origin, disability, age, genetic information, sexual orientation, pregnancy, childbirth or related medical conditions, or any other classification protected by statute.
CURRENT OPENINGS
At the Richmond Ambulance Authority, we are committed to providing every employee with the tools and support to be successful. Our mission is to provide world-class EMS to our community and to be the employer of choice to our employees. We are committed to excellence and outstanding customer service.
Prepares vehicle and equipment for service; waits for assignment from the Communications Center and responds directly and safely to assignments; functions as an alternative vehicle operator, conducts patient assessments; provides patient care while on-scene of a call and during transport; is responsible for conducting all invasive procedures if accompanied by a BLS certified partner; applies extrication skills as required; prepares patients under varying environments to be safely moved to the vehicle for transport; is responsible for cooperating with partners to provide for the safe and smooth transport of everyone on-board vehicle; unloads the patient from the vehicle, and transfer patient care to the receiving facility; completes required documentation, and prepares vehicle and equipment for the next assignment; this position is required to follow directives from the Communications Center.
The achievement and maintenance of high levels of patient care delivery and clinical skills performance; the execution of duties in the exercise of established medical protocols, safety standards, company policies and procedures and common sense at all times; the demonstration of the highest degree of professionalism and customer service at all times, to the best of his/her ability.
Prepares vehicle and equipment for service; waits for assignment from the Communications Center; responds directly and safely to assignments; functions as an alternative vehicle operator, conducts patient assessments; provides patient care while on-scene of a call and during transport; conducts or assists paramedic partners with patient assessments; is responsible for conducting invasive procedures if accompanied by a BLS certified partner; provides or assists with patient care at the direction of the AIC while on-scene; can function as the AIC within the EMT scope of practice; applies extrication skills as required; prepares patients under varying environments to be safely moved to the vehicle for transport; is responsible for the safe and smooth transport of everyone on-board vehicle; unloads the patient from the vehicle, and transfer patient care to the receiving facility; completes required documentation, and prepares vehicle and equipment for the next assignment; this position is required to follow directives from the Communications Center.
The achievement and maintenance of high levels of patient care delivery and clinical skills performance; the execution of duties in the exercise of established medical protocols, safety standards, company policies and procedures and common sense at all times; the demonstration of the highest degree of professionalism and customer service at all times, to the best of his/her ability
Prepares vehicle and equipment for service; waits for assignment from the Communications Center; responds directly and safely to assignments; functions as an alternative vehicle operator, conducts patient assessments; provides patient care while on-scene of a call and during transport; conducts or assists paramedic partners with patient assessments; is responsible for conducting invasive procedures if accompanied by a BLS certified partner; provides or assists with patient care at the direction of the AIC while on-scene; can function as the AIC within the EMT scope of practice; applies extrication skills as required; prepares patients under varying environments to be safely moved to the vehicle for transport; is responsible for the safe and smooth transport of everyone on-board vehicle; unloads the patient from the vehicle, and transfer patient care to the receiving facility; completes required documentation, and prepares vehicle and equipment for the next assignment; this position is required to follow directives from the Communications Center.
The achievement and maintenance of high levels of patient care delivery and clinical skills performance; the execution of duties in the exercise of established medical protocols, safety standards, company policies and procedures and common sense at all times; the demonstration of the highest degree of professionalism and customer service at all times, to the best of his/her ability
Prepares vehicle and equipment for service; waits for assignment from the Communications Center; responds directly and safely to Non-Emergency Transport and Inter-Facility Transports (NET/IFT) assignments; functions as AIC for NET/IFT; provides patient care while on-scene of a NET/IFT; prepares patients under varying environments to be safely moved to the ambulance for transport; is responsible for the safe and smooth transport of everyone on-board the ambulance ; unloads the patient from the ambulance with ambulance operator, and transfers patient care to the receiving facility; completes required documentation, and prepares the ambulance and equipment for the next NET/IFT assignment; this position is required to follow directives from the Communications Center and Field Operations Supervisors.
The achievement and maintenance of high levels of patient care delivery and clinical skills performance; the execution of duties in the exercise of established medical protocols, safety standards, company policies and procedures and common sense at all times; the demonstration of the highest degree of professionalism and customer service at all times, to the best of his/her ability
**A six month time frame is required for Non-Emergent EMT-B to apply to become an Emergent EMT-B.
Cadet Program: EMS Placement Program
July 24th Start Date
Are you compassionate, dependable, and motivated? Are you interested in being part of an organization that provides world-class Emergency Medical Services (EMS)? If so, we want to talk to you! Richmond Ambulance Authority (RAA) is currently recruiting for EMS Cadets. The RAA Cadet Program is a full-time comprehensive training program, which will provide accepted attendees the opportunity to become certified Emergency Medical Technicians-Basic (EMT-B).
Serve Your Community and Save Lives… Apply To Become an EMS Cadet Today!
- RAA will cover ALL costs of the Cadet Program, which includes uniforms, required course materials, additional EMS certifications, and the National Registry of Emergency Medical Technicians (NREMT) exam fees*
- Cadets are PAID to participate in the program!
- Cadets are trained and mentored by skilled EMS professionals, who will provide them with access to high-quality emergency response and medical transport education while gaining firsthand field experience
- Full-time employment as an EMT-B is guaranteed after successfully completing the program, passing the NREMT exam, and obtaining State Licensure
*New Cadets must complete the EMT-B training course and pass the NREMT exam within 120 days of course completion and complete the preception at RAA as a cleared EMT-B Attendant-in-Charge (AIC). After becoming a cleared EMT-B AIC, new Cadets agree to a full-time two (2) year employment obligation.
Be Part of the Team That Saves Lives… Apply To Become an LST at Richmond Ambulance Authority!
Are you ambitious, reliable, and hardworking? Are you interested in being part of an organization that provides world-class Emergency Medical Services (EMS)? If so, we want to talk to you! Richmond Ambulance Authority (RAA) is currently recruiting for Logistics Service Technicians (LST). In this capacity, you will serve as an ambulance service technician in support of all RAA field operations, ensuring that all ambulances are “response ready” for field crews.
ANSWER THE CALL: BECOME AN EMERGENCY COMMUNICATIONS OFFICER TODAY!
Position Information:
Under the direction of the Communication Supervisor, the EMERGENCY COMMUNICATIONS OFFICER (ECO) is responsible for receiving and answering emergency (911) and non-emergency calls, comprehending and relaying information quickly and accurately, and dispatching appropriate resources. Using approved System Status Management techniques, the ECO (also referred to as System Status Controller) serves as the first contact with callers and, as such, will often be called upon to calm and direct the actions of lay persons, prior to the arrival of EMS personnel using Medical Priority Dispatch protocols. The ECO passes on pertinent information and provides direction to ambulance and supervisory personnel. Success in this role requires individuals to possess the innate ability to perform several tasks at one time.
Under the direction of the Deputy Chief Operating Officer through the Training Manager, the Training Coordinator is responsible for analyzing the training needs of field staff, developing the curriculum, and delivering courses. The Training Coordinator evaluates the trainee for the effectiveness of training and individual employee growth and is responsible for the development of reporting for measurement of training needs and results.
The Communications Supervisor oversees the daily activities of his/her shift within the communications center and is directly responsible for the activities of the staff. The supervisor has the authority, in the absence of the Director, to enforce policy and make supervisory decisions affecting the positive outcome of the organization’s operation.
The mission and purpose of this position are to provide technical and managerial support to all Richmond Ambulance Authority (RAA) departments in the areas of safety and risk management. The Safety and Risk Manager serves as a staff specialist in safety and risk by developing, implementing, and monitoring procedures that effectively reduce accidental losses in the Authority and assure regulatory compliance. The Safety and Risk Manager also identifies risks that could impede the reputation, safety, security, or financial success of RAA. In addition, the Safety and Risk Manager will serve as the point of contact for proper maintenance and upkeep of all RAA Buildings.
EMS Placement Program
The Richmond Ambulance Authority (RAA) created the EMS Placement Program to help highly motivated candidates find a career path in Emergency Medical Services. This unique opportunity offers carefully selected students the chance to work for RAA as they’re trained to become Emergency Medical Technicians (EMT) in the field. Selected candidates will be hired with the opportunity to be cross trained as a Logistics Service Technician (LST) in RAA’s Logistics Department or System Status Controller (SSC) in RAA’s Communications Department. Employees in the program will have their EMT-B certifications paid for by RAA and will be expected to complete a minimum of 16 hours of course material per week. Employees who successfully complete the EMS Placement Program will be offered full time employment with RAA. For more information, please fill out our Recruitment Form and someone from our Human Resources Department will contact you.
Benefits for Employees Include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Holidays
- Paid Time Off
- Computer Loan Program
- Short Term Disability
- Long Term Disability
- PTO Donation
- Bereavement Leave of Absence
- Life Insurance/Accidental Death and Dismemberment
- Optional Life Insurance
- Paid Time Off
- 457 Deferred Compensation Retirement and Savings Plan
- Employee Assistance Program
- Health and Dependent Care Flexible Spending Accounts (FSA)
- Life Assistance Fund
New Employee Information
The Richmond Ambulance Authority offers extensive training that specifically prepares our Paramedics, EMTs, and Logistics staff to work in the City of Richmond. Each employee will go through New Employee Orientation (NEO) filled with classroom exercises and our award winning Emergency Vehicle Operators Course – (EVOC). New employees will also get Continuing Education credits. Our experienced and highly qualified trainers will make sure you are prepared before you go out into the field for preception. We are dedicated to making sure you have all the skills and knowledge necessary to protect yourself, patients and the public. Please look through the New Employee Information section for what you can expect and will need on your first day.
New Employee Orientation
New Employee Checklist
Before beginning your employment with the Richmond Ambulance Authority, employees should be prepared to have the following before you arrive for your first day.
Field Providers including Paramedics, EMT-I, EMT-B, and Logistics
-Fingerprint
-Drug Screen
-Human Performance Evaluation (HPE)
-Immunization
-Uniform fitting – Heroes Apparel
-T-Spot (TB) (does not apply to Logistics)
Administrative
-Drug Screen
-Fingerprint
Mock NEO Schedule
2023 NEO Orientation Schedule
Are you interested in learning more about working at RAA? Fill out our recruitment form and a staff member from our Human Resources department will contact you. Please note, the recruitment form is not part of the application process. It is intended for those interested in learning more about employment opportunities.
Recruitment Form
Success Stories
Testimonials
“The time I spent working for RAA helped me to develop my leadership and management abilities. During that time I was afforded the ability to train with, and mentor from nationally recognized leaders in the EMS profession. I was given tools I use every day as an EMS leader.”
“Working with RAA changed my life. I was afforded the chance to engage and educate the public, provide cutting edge patient care and absorb leadership principles that helped me grow leaps and bounds each day. These principles have assisted me in teaching others and continue to afford me opportunities I feel would not have been possible without the wisdom provided from my time at the Richmond Ambulance Authority.”
“My experience as a Paramedic with RAA set the groundwork for my career in medicine. Working at one of the most advanced EMS agencies in the nation fueled my medical knowledge and was the driving force which led me into medical school. The skill set acquired as a medic allowed me to rapidly excel as a medical student. I can recall a strong sense of comfort and confidence when I started my clinical rotations. I still apply many of the principles and expertise developed at RAA with my work as Chief Resident and an Attending Physician. I am very appreciative for the opportunity RAA provided me and for the life long colleagues I’ve made.”
EMS First Steps and Reciprocity
Would you like to know more about becoming an EMS provider in Virginia?
Have no experience but interested in what it takes to work in EMS? The Virginia Department of Health has detailed information about what it takes to get your certification. If you would like more information just visit the Virginia Department of Health.
Are you a Paramedic or EMT in another state interested in working at RAA?
The Virginia Office of Emergency Medical Services will accept and consider applications from providers with current EMS certifications from ANY state or U.S. territory for certification in Virginia at the EMT level only through Legal Recognition. For more information and to download a Legal Recognition application package visit the Virginia Department of Health.
The Office of Emergency Medical Services recognizes all current National Registry certifications for reciprocity. Anyone who is coming into Virginia’s EMS system with a current National Registry certification will be required to complete an Application for Reciprocity and mail copies of EMS credentials to the Division of Educational Development of the Office of EMS. For more information visit the Virginia Department of Health.
Office Line
804.254.1150
Emergency
911
Fax
804.254.1103
Office Line
804.254.1150
Emergency
911
Fax